SHI Support Services for GCP

Google Cloud Platform Partner

By choosing SHI Support Services for your Google Cloud Platform (GCP) environment, you’re receiving best-in-class resources and technologies. With our Support Services, you’ll experience:

Increased Visibility

Our specialists help you to uncover key GCP services and how those impact your budget.

Better Control

With improved visibility, you will know where to focus your efforts.

SHI Support Services for GCP

We go beyond the bill! Our full range of support offerings covers you from a dedicated account manager to licensing experts and everything in between.

Dedicated SHI Account Manager

Your dedicated account manager will provide continuous support, help position solutions based on your IT goals and serve as your main contact.

Flexible Billing and Chargeback

SHI-managed billing designed to help you align your cloud usage and spend with your procurement model. We provide customized billing formats, different payment options and flexible payment methods. We also manage the financial chargeback based on your requirements.

Licensing Guidance

Our licensing resources are available to answer any of your licensing questions related to GCP, including migration rules, compliance and cost. They can also help you get competitive prices on Bring-Your-Own-License (BYOL) models.

Account Assistance

Help with account setup, initial billing configuration and other administrative tasks. We will work with you to establish an approval workflow for account-related requests.

Service Onboarding

First online session to help you get started and introduce you to the SHI Support Services team. This onboarding call includes a walkthrough of the GCP portal.

Customer Service

SHI Cloud Resources are ready to answer account and billing questions and provide relevant documentation.

SHI Support Services for GCP Response Times

You don’t just need the cloud – you need to know someone’s got your back when it comes to your cloud. We offer the support you need through convenient response times:

Access to Support Email
Availability Monday-Friday*
8:30am-5:30 pm EST
Response Time 12 Business Hours

*Available days exclude all standard U.S. holidays.

Getting Started with SHI Support Services for GCP

Ready to take the next step toward all-encompassing GCP support? Below are the requirements for enrolling in our services:

Requirements

  • Billing Address information
  • Billing, Primary and Secondary Contact(s) Information
  • Email address(es)

Definitions and Details

  • Billing Address: Physical location of company.
  • Billing Contact: Customer employee authorized to receive the monthly summary invoice and remit payment back to SHI.
  • Primary Contact(s): Customer employee(s) responsible for providing SHI Cloud Resources approval to execute account-related tasks such as Account Assistance. In addition, Primary Contacts can authorize additional Primary and Secondary Contacts. If a Primary Contact is no longer an employee, SHI requires a senior manager or higher to authorize a new Primary Contact or approve account-related tasks.
  • Secondary Contact(s): Customer employee(s) responsible for providing SHI Cloud Resources approval to execute account-related tasks such as Account Assistance.
  • Email Address: Active email address associated with GCP Account. Must be configured to receive email from outside company network.

Interested in learning more about SHI Support Services for GCP? Contact us today.